How to Win Over Your Audience: Lessons from the Pianist With the Real-Life Rocky Story
with No Comments

Remember that scene in Rocky IV, where Rocky battles Russian boxer Ivan Drago in Moscow, and the Russian crowd begins to cheer for the American? When I first saw the movie in 1985, right before Mikhail Gorbachev’s reforms, I thought, … Read More

I Want to Be Like Ike: Leadership Lessons from Dwight Eisenhower
with No Comments

He was an ambitious leader. Dedicated, bright respected – but his career was stalled in middle management. During World War I, he watched as colleagues grabbed the coveted assignments. While other officers led troops in combat, he remained in the States to run a training … Read More

Mining for Diamonds: How Powerful Listening Brings Out the Best in Others
with 2 Comments

I’ve been working in the diamond mines. Well, OK, not literally – and, uh, I’ve got the biceps to prove it. But in a sense I have been, because when you coach someone, you’re helping them mine for the diamonds … Read More

Four Challenges for New Leaders
with No Comments

“Don’t be a super claims rep.” Back when I was on the leadership development team at Farmers Insurance, we gave this advice to new supervisors. As I’ve moved on in my career, I’m amazed at how this rings true in … Read More

Optimizing Your Optimism: Lessons from the Man Who Inspired Churchill
with 6 Comments

I once thought Winston Churchill was the most inspiring politician of the 20th Century. No longer. Nothing against Churchill. He was a leader for the ages. It’s just that I learned Churchill had his own “go to” guy for inspiration – a man … Read More