How to Win Over Your Audience: Lessons from the Pianist With the Real-Life Rocky Story
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Remember that scene in Rocky IV, where Rocky battles Russian boxer Ivan Drago in Moscow, and the Russian crowd begins to cheer for the American? When I first saw the movie in 1985, right before Mikhail Gorbachev’s reforms, I thought, … Read More

The Proper Perspective for Powerful Presentations
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There I was, presenting to a group of young managers. I had the data, the experience, and the forum to make my points about customer satisfaction. And as I looked out at my audience, I noticed … Well, mostly I saw that they … Read More